Refund policy

We want your WYNWYN order to arrive in good condition and match what you purchased. If there is a problem, email info@wynwyn.com within 7 days of delivery. Include your order number, a description of the issue, and photos if an item is damaged, leaking, or incorrect.

Food products. For food safety reasons, we cannot accept returns of nut butter or other food products after delivery. If an item arrives damaged, is missing, or is different from what you ordered, we will review the issue and offer a replacement or refund, as appropriate. Please do not consume a product if its seal is broken or you have a concern about its safety; contact us promptly.

Cancellations. If you need to cancel or change an order, email us as soon as possible. We can cancel and refund it if it has not yet been prepared or delivered. Once preparation has begun, cancellation may no longer be possible.

Delivery issues. We will contact you to coordinate delivery. Please provide an accurate address, any necessary access instructions, and a phone number where we can reach you. If we cannot complete the delivery, we will contact you to arrange another time. If we cannot fulfill your order, we will offer a replacement or refund.

Refunds. Approved refunds are issued to the original payment method. Your payment provider determines when the credit appears in your account.

Nothing in this policy limits any rights you may have under applicable law.